Support

Support for TUNDRA cold plunges, chillers, saunas and recovery equipment. Our in-house team is based in Singapore and works with service partners in Hong Kong, Bangkok, Manila and Jakarta.

Contact

Showroom visits are by appointment: 1557 Keppel Road, #01-01, Singapore 089066. See the Singapore showroom page.

Technical guides

Technical data, planning and owner's guides for TUNDRA systems are available on each product page under Technical guide. See the technical guides page for the index.

User manuals

Step-by-step setup, operation and care guides are published on our how-to guides blog, including the Borealis Gen 5 maintenance guide.

Service and maintenance

In Singapore, our own team handles delivery, installation, commissioning, servicing and filter replacement. Outside Singapore we arrange service through local partners. Servicing visits can be booked on request through WhatsApp or email.

Replacement filter cartridges are available in the shop:

Warranty

Warranty periods are stated on each product page. In summary:

  • Borealis chillers, cold plunges and integrated plunges (Taiga): 1-year warranty.
  • Equinox infrared saunas: 24-month warranty.
  • Haven: 24-month warranty on the sauna cabin and 3-year warranty on the Harvia heater.
  • Vapora steam sauna and TUNDRAGUN LUX: 1-year warranty.
  • Other products: as stated on each product page.

Parts and labour under warranty are handled by our own technicians in Singapore and arranged locally in our other markets.

Report a fault

To get a fault diagnosed quickly, send the following to WhatsApp +65 8950 1028 or info@tundra.health:

  • A photo of the rating label on the unit.
  • The serial number.
  • A short video showing the fault, including any error code or sound.
  • Your order number or delivery address.

We review the material and advise on the next step: a remote fix, a replacement part or a technician visit.

Contact TUNDRA

From product questions and services to bespoke projects and showroom visits, our team is ready to assist.
Share your enquiry below and we’ll help you find the right solution for your space, goals, and recovery routine.